pqc88 Privacy Policy

This Privacy Policy ("Policy") is published by pqc88 ("we", "us", "our", or "the Platform") and applies to all personal data collected from individuals ("you", "your", or "the User") who access, register on, or otherwise interact with the pqc88 website at pqc88.io, including all associated subdomains, mobile-optimised versions, and any services or features made available through the Platform.

This Policy explains what personal data pqc88 collects about you, the lawful bases on which we process it, how it is used and stored, with whom it may be shared, how long it is retained, and what rights you have in relation to your data. It should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the full agreement between you and pqc88.

By creating a pqc88 account, making a deposit, placing a bet, or otherwise using the Platform, you acknowledge that you have read this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must stop using the Platform.

pqc88 is an offshore online betting and gaming platform operating under international gaming licensing and serving players including those based in Bangladesh. We are committed to handling all personal data with integrity, transparency, and in accordance with recognised international data protection principles.

For the purposes of this Privacy Policy, pqc88 acts as the data controller in respect of the personal data collected through the Platform. As data controller, pqc88 determines the purposes for which and the means by which personal data is processed.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data, you may contact our dedicated data protection point of contact at:

• Email: [email protected] (plain text — not a clickable link)
• Website: pqc88.io
• Support Availability: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

All privacy-related enquiries will be acknowledged within two business days and fully responded to within five business days of receipt.

pqc88 collects personal data through several means: directly from you when you register an account or contact support; automatically through your use of the Platform; and, in limited circumstances, from trusted third-party service providers such as identity verification agencies and payment processors.

The categories of personal data we may collect include:

• Identity Data: Full legal name, date of birth, gender, government-issued identification documents (national ID, passport), and any other information required to verify your identity and confirm you are aged 21 or above.
• Contact Data: Email address, mobile phone number, and general location (city or district within Bangladesh, such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Financial Data: Mobile money account identifiers (bKash, Nagad, Rocket, Upay), bank account references (where applicable), transaction history, deposit and withdrawal records, and wallet balances — all denominated in BDT.
• Technical Data: IP address, browser type and version, device type and operating system, screen resolution, referral URL, and session identifiers collected automatically when you access the Platform.
• Usage Data: Information about how you interact with the Platform, including pages viewed, games played (such as Cricket Betting, Slots, Live Casino), betting history, session duration, and feature engagement patterns.
• Communications Data: Records of your interactions with our support team via live chat, email, or any other channel, including support ticket content and resolution history.
• Marketing Preferences: Your stated preferences regarding receipt of promotional communications from pqc88, including opt-in and opt-out records.

We do not collect or store full payment card numbers (PAN data). Where card-based payment methods are offered, card processing is handled entirely by our certified third-party payment processors and is not stored on pqc88 servers.

pqc88 processes personal data only where a recognised lawful basis exists. The primary bases on which we rely are as follows:

• Contractual Necessity: Processing that is necessary to perform the contract between you and pqc88 — including account creation, deposit and withdrawal processing, bet settlement, and customer support.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) checks, Know Your Customer (KYC) verification, fraud prevention, and record-keeping obligations under international gaming licensing requirements.
• Legitimate Interests: Processing carried out in pursuit of pqc88's legitimate business interests — such as improving the Platform, detecting and preventing fraud, monitoring platform security, and conducting analytics — provided that those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily in the context of marketing communications and optional data collection features. You may withdraw consent at any time by contacting [email protected] without affecting the lawfulness of processing prior to withdrawal.

pqc88 uses the personal data it collects for the following purposes:

• Account Management: Creating and maintaining your player account, authenticating your identity at login, and managing your account settings and preferences.
• Identity & Age Verification: Confirming that you meet the mandatory 21+ age requirement and verifying your identity in compliance with KYC obligations before processing withdrawals or flagging account activity for review.
• Payment Processing: Facilitating BDT deposits via bKash, Nagad, Rocket, Upay, and other supported payment partners, and processing withdrawal requests to your registered payment method.
• Fraud & AML Compliance: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Platform Improvement: Analysing aggregated usage data to improve game offerings, platform performance, user experience, and the overall quality of service on pqc88.io.
• Customer Support: Responding to your enquiries, resolving complaints, processing responsible gaming requests (such as deposit limits or self-exclusion), and maintaining records of support interactions.
• Responsible Gaming: Monitoring betting patterns for signs of problem gambling behaviour and proactively contacting players where our responsible gaming indicators suggest intervention may be appropriate. Visit our Responsible Gaming page for further information.
• Marketing & Promotions: Sending you relevant promotional offers — such as BPL season bonuses, Eid cashback offers, IPL betting promotions, and Pohela Boishakh specials — where you have given your consent to receive such communications. You may opt out at any time.
• Legal Compliance: Meeting our obligations under applicable international gaming law, including responding to lawful requests from regulatory or law enforcement authorities.

pqc88 does not sell, rent, or trade your personal data. We may share your data with carefully selected third parties only in the following limited and specific circumstances:

• Payment Processors: We share necessary financial data with our regulated payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank — solely to process your deposits and withdrawals in BDT.
• Identity Verification Providers: We may share identity documents and personal details with certified KYC and AML service providers to verify your identity and comply with international anti-money laundering regulations.
• Game Technology Providers: Usage data related to game sessions may be shared with third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to the extent required to operate, settle, and audit game outcomes. These providers process data on our behalf under strict data processing agreements.
• Fraud Prevention Services: We may share technical and identity data with specialist fraud prevention and risk management service providers to protect the integrity of the Platform and safeguard all players.
• Legal & Regulatory Authorities: We may disclose your data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where we are legally required to do so, or where disclosure is necessary to protect the legal rights of pqc88 or other users.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of pqc88's business, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that result from it.

All third parties with whom pqc88 shares personal data are required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection standards. pqc88 does not permit third-party partners to use your data for their own independent marketing purposes.

pqc88 uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate and improve the Platform. Cookies are small text files placed on your device when you visit pqc88.io. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as login session management, security token validation, and shopping cart functionality for the wallet. The Platform cannot function properly without them and they cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your chosen language, last-visited game category, and display settings — to personalise your experience on return visits to pqc88.io.
• Analytics Cookies: We use analytics tools to collect aggregated, anonymised data about how users navigate the Platform. This data helps us understand which features are most popular, identify usability issues, and make data-driven improvements to the site.
• Security Cookies: These cookies support our fraud detection and security systems by identifying unusual login behaviour, multiple account attempts, or suspicious wagering patterns linked to the same device or IP address.

You can manage cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to use the Platform. For further information on managing cookies, please refer to your browser's help documentation.

pqc88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your browser or device and pqc88 servers is encrypted using industry-standard 256-bit SSL/TLS protocols.
• Encryption at Rest: Sensitive personal data stored on pqc88 servers — including identity documents and financial records — is encrypted at rest using strong encryption standards.
• Access Control: Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis. All internal access is logged, monitored, and subject to regular audit.
• Secure Infrastructure: pqc88's platform is hosted on secure, hardened server infrastructure with firewalls, intrusion detection systems, and regular security patching.
• Incident Response: In the unlikely event of a personal data breach that poses a risk to your rights, pqc88 will notify affected users and take all reasonable steps to contain and remediate the incident as swiftly as possible.

pqc88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, or as required by applicable legal, regulatory, or contractual obligations. Our general retention guidelines are as follows:

• Active Account Data: Personal data associated with an active player account is retained for the full duration of the account's active status, plus a further period following account closure as required by AML and gaming regulatory obligations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years following the date of the transaction, in line with standard international AML record-keeping requirements.
• KYC Documents: Identity verification documents are retained for a minimum of five years following account closure or the completion of the last relevant transaction.
• Support Communications: Records of customer support interactions are retained for up to three years to enable effective complaint investigation, quality assurance, and dispute resolution.
• Marketing Data: Marketing preference records and associated contact data are retained until you withdraw your consent or request removal, after which they are deleted or anonymised promptly.

When personal data reaches the end of its retention period, it is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual.

As a user of pqc88, you hold a number of rights in relation to your personal data. You may exercise any of these rights at any time by contacting our support team at [email protected]:

• Right to Access: You have the right to request a copy of the personal data pqc88 holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our overriding legal obligations (such as AML record-keeping requirements) that may require us to retain certain data regardless.
• Right to Restrict Processing: In certain circumstances, you may ask pqc88 to restrict the processing of your personal data — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests, and to opt out of direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

pqc88 will respond to all valid data rights requests within five business days. In complex cases, we may require up to thirty days, in which case we will inform you of the extension and its reason within the initial five-day window.

pqc88 may send you promotional communications — including information about welcome bonuses, deposit offers, BPL and IPL betting promotions, Eid special cashback deals, Pohela Boishakh celebration offers, and Ramadan promotions — by email or SMS, but only where you have given your explicit consent to receive such messages.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email sent by pqc88.
• Contacting our support team at [email protected] with a request to opt out of marketing communications.
• Updating your communication preferences through your pqc88 account settings.

Please note that even if you opt out of marketing communications, pqc88 will continue to send you non-promotional transactional communications — such as deposit confirmations, withdrawal notifications, security alerts, and account-related messages — as these are necessary to operate your account.

If pqc88 discovers or is made aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any deposits made by underage users will be handled in accordance with applicable regulatory guidance.

If you believe that a minor may be using the pqc88 Platform, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

pqc88 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered users by email and display a prominent notice on pqc88.io for a reasonable period following the update. The revised Policy will take effect from the date stated in the "Last Updated" field at the top of this document.

We encourage you to review this Privacy Policy periodically to stay informed about how pqc88 is protecting your personal data. Your continued use of the Platform after any changes to this Policy have been published constitutes your acceptance of those changes. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure by contacting [email protected].

Historical versions of this Privacy Policy are available on request. Contact [email protected] if you wish to review a prior version.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by pqc88, please do not hesitate to get in touch with our support team. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available directly on pqc88.io, 24/7
• Response Time: All privacy enquiries acknowledged within 2 business days; fully resolved within 5 business days
• Market Served: Bangladesh and international players on the pqc88 platform

We take every privacy enquiry seriously and are committed to resolving any concerns you may have about how your personal data is handled. Your trust is fundamental to the pqc88 platform and we treat data protection as an ongoing responsibility, not a one-time compliance exercise.